We offer a 30-day warranty for cases of manufacturing defects or damage that occurs during shipping. To activate this warranty, the customer must send photos or videos that show the issue, allowing our team to evaluate the situation and proceed with a replacement or refund, as applicable.

Yes, the KARNAGE website is completely secure. We use encrypted (SSL) connections to protect your personal data and payment information. All transactions are processed through trusted and certified payment platforms, ensuring that your purchases are made with complete safety and privacy.

To track your order, visit our tracking page and enter your tracking code or order number along with the email used for your purchase.

If you prefer to view all your orders and their status, simply log in to your account using your registered email in our customer area.

After completing your purchase, keep an eye on your email — KARNAGE will send a message to the same address used in your order. In it, you’ll find the tracking code for your package.

The tracking email is usually sent within 2 to 3 business days after your order is confirmed. If you haven’t received it yet, don’t worry — it should arrive soon, allowing you to track your delivery directly through the carrier’s website or via our portal.

If you notice any delay or issue, please contact our customer support team.

Tip: Be sure to check your spam or junk mail folders, as the tracking email may have been redirected there.